Refund & Return Policy
Effective Date: August 23, 2026
At Sanare Lab, your satisfaction is important to us. This Refund & Return Policy explains the conditions under which you may return products purchased from sanarewellness.net and receive a refund.
1. Return Eligibility
You may return eligible products within 30 days of the delivery date, provided that the product is unopened, unused, and in its original, sealed packaging; the product is in resalable condition; and you have proof of purchase (order number or receipt). For health and safety reasons, we cannot accept returns of dietary supplements that have been opened, used, or had their tamper-evident seal broken, except where the product is defective or was shipped in error.
2. Non-Returnable Items
The following items cannot be returned: opened or used supplement products; products without a tamper-evident seal intact; products marked as final sale or clearance; and gift cards.
3. How to Request a Return
To initiate a return: (1) Email us at support@sanarelab.com with your order number and the reason for the return. (2) Our team will review your request and, if approved, provide return instructions and a return authorization. (3) Ship the product back to the address provided in the return instructions. Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
4. Return Address
All returns should be sent to:
Sanare Lab LTD, 3038 SW 42nd St, Fort Lauderdale, FL 33312, United States.
Please contact us at support@sanarelab.com before returning any items to ensure proper processing.
5. Refunds
Once we receive and inspect your returned product, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method. Refunds are typically issued within 5-10 business days after we receive the returned item. Original shipping charges are non-refundable unless the return is due to our error. Please note that the time it takes for the refund to appear in your account depends on your bank or payment provider.
6. Damaged, Defective, or Incorrect Items
If you receive a product that is damaged, defective, or incorrect, please contact us at support@sanarelab.com within 7 days of delivery with a description and photographs of the issue. We will arrange a replacement or full refund, including any shipping costs, at no charge to you.
7. Late or Missing Refunds
If you have not received a refund after the stated timeframe, first check with your bank or payment provider, as processing times vary. If you still have not received your refund, contact us at support@sanarelab.com.
8. Order Cancellations
You may cancel an order before it has shipped by contacting us at support@sanarelab.com. Once an order has shipped, it cannot be cancelled but may be eligible for return under this policy.
9. Contact Us
Sanare Lab
Email: support@sanarelab.com
Location: Miami, Florida, United States